Shipping Policy
At Brendahickscollection, we are committed to fulfilling every order accurately, quickly, and with full transparency. Please read our complete shipping terms below before placing your order.
1. Order Cut-Off Time & Processing
Our warehouse team processes orders Monday through Friday. To ensure same-day processing, please place your order before the cut-off time below.
| Detail | Information |
|---|---|
| Order Cut-Off Time | 2:00 PM (Local Time) — Monday to Friday |
| Order Processing / Handling Time | 1–2 Business Days (Monday – Friday, excluding public holidays) |
| Weekend & Public Holiday Orders | Begin processing on the next available business day |
2. Shipping Transit Times & Delivery Estimates
Once your order leaves our fulfilment centre, the following carrier transit timelines apply:
| Shipping Method | Transit Time | Total Estimated Delivery |
|---|---|---|
| Standard Tracked Delivery | 3–5 Business Days | 4–7 Business Days |
| Express Tracked Delivery (where available) | 1–2 Business Days | 2–3 Business Days |
Note: All delivery estimates are provided in Business Days (Monday – Friday). Carrier delays due to extreme weather, national postal strikes, or customs inspections may occasionally extend these timelines beyond our control.
3. Shipping Rates
- Standard Shipping: Shipping rates are calculated and displayed clearly at checkout prior to payment. The exact cost depends on the size and weight of your order, as well as your delivery address.
- Free Shipping Promotions: Where advertised on our website or checkout page, free shipping thresholds apply automatically at checkout.
- No Hidden Charges: The price shown at checkout is the final price you pay. There are no additional shipping surcharges applied after purchase.
4. Shipping Destinations
- We ship to valid residential and commercial addresses. We do not currently ship to P.O. Boxes or APO/FPO military addresses.
- For international orders, applicable import duties, taxes, and customs clearance fees may apply upon delivery and are the responsibility of the recipient.
5. Carrier Partners
We work exclusively with trusted, tracked parcel carriers to guarantee the safety and transparency of every shipment, including but not limited to:
- Royal Mail / Parcelforce (UK)
- FedEx International
- DHL Express
- UPS Standard & Express
- Evri / Hermes (domestic parcels)
The specific carrier assigned to your order is determined automatically based on your location and parcel weight at the time of fulfilment.
6. Order Tracking
Every order shipped by Brendahickscollection includes end-to-end parcel tracking at no additional cost:
- You will receive an automated Order Confirmation Email immediately after placing your order.
- Within 1–2 business days of dispatch, you will receive a Shipping Confirmation Email containing your unique tracking number and a direct link to track your parcel in real time.
- Allow up to 24 hours after receiving the shipping confirmation email for the carrier's tracking system to register the first scan.
- Track your shipment 24/7 via the carrier's official tracking portal or visit our Order Tracking page.
7. Undeliverable Packages & Incorrect Address
It is the customer's responsibility to provide a complete and accurate delivery address at checkout. Brendahickscollection cannot be held liable for packages lost or delayed due to incorrect, incomplete, or undeliverable addresses submitted by the customer. If a parcel is returned to us due to an address issue, we will contact you and arrange a re-delivery. Re-delivery costs may apply.
8. Lost, Delayed, or Damaged Packages
In the unlikely event that your parcel is:
- Significantly delayed (more than 7 business days beyond the estimated delivery date), or
- Lost in transit (confirmed by carrier investigation), or
- Delivered damaged.
Please contact our customer support team immediately at Contact@brendahickscollection.store or by calling 0749853648. We will open a formal carrier investigation and, upon confirmation, will either dispatch a free replacement or issue a full refund — whichever you prefer — at no additional cost to you.
9. Merchant Business Details
Brendahickscollection
169-171 Craigieburn Road, Craigieburn Victoria 3064, Australia
Support Email: Contact@brendahickscollection.store
Support Phone: 0749853648
Business Hours: 9:00 AM to 5:00 PM, Monday through Friday