Order Tracking & Shipping Status
Every single order shipped by Brendahickscollection includes full end-to-end parcel tracking at no additional cost. From the moment your order leaves our warehouse to the moment it arrives at your door, you are always in the loop.
Your Order Journey — Step by Step
Fulfilment & Delivery Timelines
| Fulfilment Phase | Standard Timeframe | Notes |
|---|---|---|
| Order Cut-Off Time | 2:00 PM (Local Time) | Monday – Friday only |
| Order Processing / Handling | 1–2 Business Days | Mon – Fri, excluding public holidays |
| Carrier Transit Window | 3–5 Business Days | Mon – Fri, standard tracked delivery |
| Total Estimated Delivery | 4–7 Business Days | From date of order placement |
Weekend and public holiday orders begin processing on the next available business day. Carrier delays due to peak periods (e.g. Christmas, bank holidays), adverse weather, or customs inspections may occasionally extend these estimates.
🔎 How to Track Your Shipment
- Check Your Shipping Confirmation Email: Within 1–2 business days of placing your order, we will send you an automated shipping confirmation email containing your unique tracking number and a direct tracking link. Check your spam/junk folder if you cannot find it.
- Click Your Tracking Link: Click the tracking link in your email to be taken directly to the carrier's real-time tracking page for your parcel. Live status updates are provided by the carrier throughout transit.
- Alternatively — Track Directly: Copy your tracking number and enter it directly on the carrier's official tracking portal (e.g. Royal Mail, FedEx, DHL, UPS). Allow up to 24 hours after receiving the shipping notification for the carrier to register the first scan.
- Still Need Help? Contact our customer support team with your order number — we will resend your tracking details and follow up with the carrier on your behalf.
Carrier Partners & Tracking Portals
| Carrier | Primary Region | Track Your Parcel |
|---|---|---|
| Royal Mail / Parcelforce | United Kingdom | royalmail.com/track |
| FedEx | International | fedex.com/tracking |
| DHL Express | International | dhl.com/tracking |
| UPS | International | ups.com/track |
| Evri / Hermes | United Kingdom | evri.com/track |
Common Tracking Questions
My tracking number isn't showing any results — what should I do?
Tracking numbers can take up to 24–48 hours after dispatch for the carrier's system to register the first scan. If no information appears after 48 hours, please contact us at Contact@brendahickscollection.store with your order number and we will investigate immediately.
My tracking shows "Delivered" but I haven't received my package.
Please first check with neighbours and any safe delivery locations around your property. If you are still unable to locate the parcel, contact us within 7 days of the marked delivery date. We will open a carrier investigation and, if confirmed lost, arrange a free replacement or full refund.
My order hasn't moved for several days — is it stuck?
Occasionally parcels may not receive tracking updates at every transit point. If your parcel has shown no movement for more than 5 business days after dispatch (or more than 3 days beyond the expected delivery date), please contact us and we will escalate with the carrier straight away.
I missed the delivery attempt — how can I rearrange?
In most cases, the carrier will leave a delivery notification card (physical or digital) with instructions to rebook a delivery or collect from a local depot or parcel locker. The carrier's tracking portal will also typically show a "Redeliver" or "Collect" option. If you need help, please contact us and we will liaise with the carrier on your behalf.
Contact Customer Support
If you have any questions about your order's shipping status or have not received your order within the expected timeframe, our team is here to help:
📧 Contact@brendahickscollection.store | 📞 0749853648
🕐 9:00 AM to 5:00 PM, Monday through Friday | ⏱ Response within 24 business hours