Frequently Asked Questions

Simply browse our store, click the product you want, choose any options (size, colour, quantity), and click "Add to Cart". When you are ready, click the cart icon and proceed to checkout. Fill in your delivery address and payment details, then confirm your order. You will receive an order confirmation email immediately.

If your order has not yet been processed and dispatched from our warehouse, we may be able to modify or cancel it. Please contact us immediately at Contact@brendahickscollection.store or call 0749853648 with your order number. Once an order has been dispatched, it cannot be cancelled but may be returned under our 30-Day Returns Policy.

All products displayed on our website with an active "Add to Cart" button are currently in stock and available for immediate dispatch. If an item becomes unavailable after you place your order, we will notify you within 24 hours and offer a full refund or an alternative product.

For bulk orders or trade enquiries, please contact us directly at Contact@brendahickscollection.store with your requirements. We handle business and bulk requests on a case-by-case basis.

Orders are processed and dispatched within 1–2 business days (Monday–Friday, order cut-off 2:00 PM). Standard tracked delivery then takes 3–5 business days in transit. Total estimated delivery time: 4–7 business days from the date of order placement. Weekend and public holiday orders begin processing the next business day.

Shipping costs are calculated based on the size and weight of your order and your delivery address. The exact shipping rate is displayed clearly at checkout before you confirm payment — there are no hidden fees added afterwards. Free shipping thresholds may be advertised during promotions.

Once your order is dispatched, you will receive a Shipping Confirmation Email containing your unique tracking number and a direct link to the carrier's tracking portal. You can track your parcel 24/7. Please allow up to 24 hours after receiving the shipping email for the carrier's system to register the first scan. For more details, visit our Order Tracking page.

We primarily ship to domestic addresses. International shipping may be available for selected destinations and will be shown as an option at checkout. For international orders, please be aware that import duties, taxes, and customs fees may apply upon delivery and are the responsibility of the recipient.

In the rare event that your package is lost in transit or arrives damaged, please contact us within 48 hours of the expected delivery date at Contact@brendahickscollection.store. Include your order number and, for damaged items, photographs of the damage. We will open a carrier investigation and arrange a free replacement or full refund promptly at no cost to you.

We accept all major payment methods including:

• Credit and debit cards: Visa, Mastercard, American Express, Discover
• Express wallets: Apple Pay, Google Pay, Shop Pay
• PayPal (with Buyer Protection)

All payment methods are available at checkout. For full details, visit our Secure Payment page.

Absolutely. Our checkout is protected by 256-bit SSL (TLS) encryption and our payment infrastructure is PCI-DSS Level 1 certified — the highest possible standard in the payment card industry. Your card number is never stored on our servers. Transactions are processed directly by our certified payment gateway using advanced tokenisation and 3D Secure 2.0 authentication.

Payment declines are typically caused by: insufficient funds, incorrect card details entered, your bank's fraud prevention system blocking the transaction, or an expired card. Please double-check your card details and try again. If the issue persists, try an alternative payment method or contact your bank directly. You are also welcome to contact our support team for assistance.

An order confirmation email is sent automatically after every successful purchase — this serves as your receipt. If you require a formal VAT invoice for business purposes, please email us at Contact@brendahickscollection.store with your order number and VAT/business registration details.

We offer a 30-Day Money-Back Guarantee. If you are not completely satisfied with your purchase for any reason, you may return it within 30 days of delivery. Items must be in their original, unused condition with original packaging. We charge $0 restocking fees. Full details are available on our Refund & Return Policy page.

1. Email us at Contact@brendahickscollection.store with your order number and the reason for return.
2. We will respond within 24 business hours with a Return Merchandise Authorisation (RMA) number and return instructions.
3. Pack the item securely in its original packaging and ship it to our returns address (provided in the return instructions).
4. Once received and inspected, your refund will be processed within 3–5 business days.

Once your returned item is received and inspected (within 1–2 business days of arrival), approved refunds are processed immediately. The funds typically appear on your original payment method within 3–5 business days, depending on your bank or card provider's processing timeline. You will receive an email confirmation when your refund has been issued.

We sincerely apologise for this error. Please contact us at Contact@brendahickscollection.store with your order number and a photo of the incorrect item received. We will immediately arrange a free return label and dispatch the correct item or process a full refund — whichever you prefer — at no cost to you.